#1: In the event of a hurricane, what happens to my reservation?
Click here for Elite Island Resorts’ hurricane policy.
#2: Do I need a passport to travel to Antigua?
We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island. A passport will be required for all US and Canadian citizens to travel to the Caribbean. For information on obtaining or renewing a passport please click here. In our current times, passports are the most expeditious and reliable form of identification when traveling domestically or internationally.
#3: How far away are you from the airport?
We are approximately 30 minutes from the airport.
#4: Can my room be upgraded?
Upgrades (based on availability) are included in some packages; otherwise, inquiries can be made at the reception of the hotel upon arrival. There is an extra fee per night for room upgrades, payable locally.
#5: Is internet access available?
WiFi internet access is available throughout the resort. It is complimentary in the Courtyard area, and available for a fee in the rooms.
#6: Is there an ATM at the resort?
No. The closest ATM is located in English Harbour, approximately 30 minutes by car. The ATM only accepts Visa cards.
#7: What is the capacity of each room category?
Pool Terrace, Oceanview and Waterfront rooms capacity is 2 persons. Beachfront and Garden rooms have a capacity of 3 persons.
#8: What are the different room categories?
You can find a complete listing of our accommodations with images by clicking here.
#9: Can I have a courtesy room if I leave the hotel late in the afternoon?
Late check out from your room can be arranged at an additional cost, subject to availability on the day of your departure. This can be arranged by reception. Please note: shower rooms are available for use at a nominal fee of US$25.00. Availability of a shower room is subject to hotel occupancy and room availability.
#10: What types of beds do you have in the rooms?
A comfortably appointed floor plan with combined living and sleeping area accommodates up to three guests, with king, double or queen-sized beds. Roll-away beds may be requested, subject to availability, at the rate of US$20.00 per bed, per night, payable locally at the resort.
#11: Do you have rooms for disabled people?
Fully modified disabled rooms, such as you may find in the United States, are not available. Ground floor rooms are available. However, some areas, services, restaurants and facilities at the resort may not be accessible to disabled people or people with mobility issues.
#12: Are non-smoking rooms available?
All rooms are non-smoking.
#13: What are the telephone charges to dial internationally?
A connection charge of US$3 will be charged to your room. Calls to the US and UK are US$15 for the first 5 minutes, and approx. US$5 per minute after. Rates may be subject to change.
#14: Are there hairdryers, irons and ironing boards in the rooms?
Hairdryers, ironing boards and irons are available in every room.
#15: Are there telephones in the rooms?
All guest rooms have direct-dial telephones with worldwide service. Complete telephone and fax services are available at the resort.
#16: Do the rooms have ceiling fans?
Yes, all rooms have ceiling fans.
#17: What is the voltage in Antigua?
The voltage is 110v as in the US. Guestrooms are equipped with North American outlets.
#18: Is use of the in-room safe included?
Yes, it is. The safe key and lock will be handed to you upon check-in.
#19: Can I drink the tap water?
Yes – tap water is safe to drink. Bottled water is also available however it is not included.
#20: Do I have to make reservations at the restaurants?
Dinner reservations are accepted no earlier than 24 hours in advance at the Guest Services Desk. Menus are posted both at Guest Services and in the Lobby the eve prior.
#21: What is the dress code at the restaurants?
Topaz Restaurant
Dress Code Requirements: Open Air – Simply Casual
Breakfast and Lunch – Swimsuits are to be covered and dry and footwear required. Men must wear shirt or tank top. (Gents no Hat or caps)
Dinner – T-shirts, shorts, jeans, and slacks are welcome. Footwear required.
(No swimwear, Gents no sleeveless shirts, hats or caps)
Chef Pietro
Dress Code Requirements: Open Air – Evening Casual
Dinner – Long pant, Jeans or tailored shorts, T-shirts, shirts with or without a collar, open or closed shoes for men. Skirts, shorts, pants, capris, blouses, and dresses with or with sleeves for women.
(No hats or caps, flip-flops, ripped or torn styled clothing is allowed)
Pineapple Grill
Dress Code Requirements: Fully Air Conditioned – Elegantly Casual
Dinner – Long Pant or Jeans, Dress Shirts with or without a collar and closed shoes for men.
Skirts, pants, capris, blouses, and dresses with or with sleeves for women.
(No hats or caps, flip-flops, shorts, t-shirts, ripped or torn styled clothing is allowed)
#22: Do you cater to vegetarians and vegans?
We offer a wide variety of menu and dining choices, which include some vegetable and vegetarian dishes. However, our vegetable and vegetarian dishes may include ingredients that are not vegan, as we do not cater specifically to a vegan diet. Due to the all-inclusive nature of the resort, we are not able to arrange private meetings with the Chef, or create individualized menus or meal plans for our guests. Thank you for your understanding.
#23: I have a restricted diet due to allergies, dietary restriction, or special dietary preference. How will this affect my stay?
We frequently receive questions regarding special dietary needs, restrictions or preferences. In an all-inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance, or similar custom made dishes.
#24: Are all meals buffet?
Topaz serves buffet breakfasts, lunches and themed buffet dinners.
Chef Pietro’s serves á la carte Italian specialties.
Pineapple Grill serves á la carte grill options.
Pelican Snack Grill offers light snacks by the pool throughout the day.
The Outhouse offers Famous BBQ ribs, jerk chicken, & ice cold beer with stunning ocean views.
#25: Is there a surcharge to dine at any of the restaurants at the resort?
No
#26: When is the Manager’s Cocktail Party?
Every Monday from 5pm – 6pm in the Garden Gazebo, weather permitting.